Terms and Conditions

1 - Identification:

These conditions of use of the website regulate the terms of access and use of the WWW.KOMODER.ES Website, property of SILLONES DE MASAJE KOMODER, S.L.
SILLONES DE MASAJE KOMODER S.L (hereinafter, the Company), an entity of SPANISH nationality with registered office in Barcelona, C/ Tuset núm. 21 Bajos, 08006, Barcelona, and provided with Tax Identification Code (CIF) B67170795. Established by public deed authorized by the Notary of Barcelona Mr. Marco Antonio Alonso Hevia on March 8, 2018, under the number 38034547 of its protocol, and registered on March 21, 2018 in the Mercantile Registry of Barcelona, in volume 46328, folio 192, page B-516633, inscription 1, email: contact@komoder.es, and phone number: 663 851 214.

2 - Regulation of usage conditions:

These general conditions of use of the portal regulate access and use of the portal, including the contents and services made available to users on and/or through the portal, either by the portal, by its users or by any third party.
The mere access or use of the portal, all or part of its contents and services means full acceptance of these conditions of use. However, access and use of certain content and/or services may be subject to certain specific conditions.
The user of the portal must accept to use all the services and information provided from the portal.
The making available and use of the portal is understood to be subject to strict compliance with the terms included in these conditions of use of the portal. For these purposes, the term "use" includes all operations carried out on the Internet from access to the website, including simple consultation, regardless of the access device, the type of connection and the place of connection (in Spain or abroad).

3 - Modifications

The company reserves the right to modify the general conditions of use of the portal at any time. In any case, it is recommended that you periodically consult these general conditions of use of the portal, as they may be modified. Therefore, it is understood that the conditions applicable to the user are those in force on the website at the time of use.

4 - Information and services

Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the portal.
The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and/or cancel any information or service. The portal will make its best efforts to try to guarantee the availability and accessibility of the website. However, sometimes, for reasons of maintenance, updating, change of location, etc., access to the portal may be interrupted. The list of features is merely indicative. The Company reserves the right to add or remove functionality, temporarily or permanently, without user agreement.

5 - Availability of information and services on the Portal

The portal does not guarantee the continuous and permanent availability of the services, being thus exonerated from any responsibility for possible damages caused as a result of the lack of availability of the service due to force majeure or errors in the telematic networks for the transfer of information. data, beyond their control, or due to disconnections carried out for improvement or maintenance work on computer equipment and systems. In these cases, the portal will make its best efforts to notify 24 hours in advance of the interruption. The portal will not be responsible for the interruption, suspension or termination of information or services. Likewise, it is not responsible for possible omissions, losses of information, data, configurations, improper access or violation of confidentiality that originate from technical problems, communications or human omissions, caused by third parties or not attributable to the portal. The site disclaims all responsibility for the use of a user's personal data by unauthorized third parties. Nor will it be liable for damages caused by computer attacks or caused by viruses that affect computer programs, communications systems or equipment used by the Portal but manufactured or provided by a third party. The portal may, at its sole discretion, deny, withdraw, suspend and/or block at any time and without prior notice access to information and services to those users who fail to comply with these rules.

6 - Responsibility of the Portal for the contents

The portal does not intervene in the creation of those contents and/or services provided or supplied by third parties in and/or through the application, nor does it control their legality. In any case, it does not offer any kind of guarantee on them. The user acknowledges that the portal is not and will not be responsible for the contents and/or services provided or supplied by third parties on and/or through the portal. The user accepts that the website will not assume any responsibility for any damage or harm caused as a result of the use of this information or third-party services. Except in cases where the Law expressly imposes otherwise, and exclusively to the extent and extent to which it imposes it, the application does not guarantee or assume any responsibility with respect to possible damages and losses caused by the use and utilization of the information, data and portal services. In any case, the portal excludes any liability for damages that may be due to the information and/or services provided or supplied by third parties other than the company.
All responsibility will be that of the third party, whether supplier, collaborator or other. Consultation and use of the website is carried out under the responsibility of the user. Additionally, the site may host links to third party sites.
By clicking on these links, the User acknowledges that the company cannot guarantee their content, and therefore agrees to access them at their own risk. Consequently, the company is not responsible for any damages resulting from access and/or use of these links or the information they contain. Likewise, the user is informed that access to the website may be interrupted for technical or maintenance reasons. The user accepts these interruptions and waives any claim in this regard.
The use of the Website by the User implies knowledge and acceptance of the characteristics and limitations inherent to Internet technologies, especially in relation to response times to consult or interrogate the server that hosts the website, technical performance , to the risks of interruption and, in general, to any risk involved in the transmission of data.
Therefore, the company will not be considered responsible in any case for:
Failure to activate content on the website.
Any network problem that prevents the website from functioning properly.
Any data loss.
A malfunction of any software or program.
The consequences of any computer virus, errors (bugs), defects or failures.
Any damage caused to the user's computer.
Through the functionalities described in this legal text, the company is limited to hosting the content published by users, if they exist or come to exist. Consequently, the website and more generally the company will not be responsible for any of the content published on its website by the user. Consequently, the Company is not obliged to exercise prior control over the quality, security, accuracy or legality of the content published by Users.

7 - Obligations and responsibility of the User

The user must respect at all times the terms and conditions established in this legal notice. The user expressly states that they will use the portal diligently and assuming any responsibility that may arise from non-compliance with the rules.
The user undertakes, in those cases where data or information is requested, not to falsify their identity by impersonating any other person.
The User undertakes to immediately notify the site if they believe that their username or email address may have been impersonated by a person not authorized to use it.
The user accepts that the use of the Portal will be carried out for strictly personal, private and particular purposes.
The user may not use the portal for activities contrary to the law, morality and public order, as well as for prohibited purposes or that violate or injure the rights of third parties. Likewise, the dissemination, storage and/or management of data or content that infringes the rights of third parties or any regulations regulating intellectual or industrial property rights is prohibited.
The Website may be used only for personal, non-commercial use.
The User may under no circumstances disclose commercial information or carry out any commercial activity on the Site, in any form and under any conditions.
The user agrees not to store, distribute or publish any content or material that is illegal, harmful, abusive, racist, hateful, indecent, invasive of privacy or that affects the rights of third parties, especially the image rights of people and goods, intellectual and industrial property rights or the right to respect for private life. Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or harm the operation of any program or equipment. computer or telecommunications.
The user undertakes to indemnify and hold the portal harmless for any damage, loss, sanction, fine, penalty or compensation that the portal has to face.
User Responsibility.
By using the Website, the User exonerates the website and the Company from liability and protects and guarantees them against all damages, costs and expenses, direct and indirect, as a result of any third party claim related to any content published on their behalf. , especially for the violation of the rights over the content published by the User on the website, any activity related to participation in the Website contrary to these terms, or carried out for fraudulent purposes or violation of these general conditions of use of the website.

8 - Intellectual property

8.1 - Content published on the Site

The content published on the Site is subject to and protected by intellectual property and industrial property rights, including copyright, designs, trademarks, domain names, patents, know-how, software or databases. The Company and its collaborators are the owners of all this content and the rights associated with the website.
Regarding these contents, the Company grants users a limited, non-exclusive, revocable license, without the right to sublicense, solely for access, navigation and use related to the website. This license does not grant users any other rights, and in particular, any right to commercial exploitation of said content.

8.2 - Content published by Users

The website at some point allows the User to publish content (including texts, comments, files, images, photos, works, etc.), subject to intellectual and industrial property rights, image rights or other proprietary rights that will continue to be the property. of the user. The publication can occur on social networks, the web or any medium that allows the user to publish identifying it.

9 - Deletion of content submitted by users (Depends on whether it is appropriate in each specific case)

The Company may remove or delete any registration and/or delete any profile and/or any content and/or information published on the Site and/or prohibit the use and/or access to the Site, once it has become aware of the breach by of the user of these general conditions of use or for technical reasons. This modification or deletion may be made without prior notice, and without notice, at any time and at the discretion of the Company.
Through the "Report content" procedure, each user can report to the website, attaching all the necessary information, of any content that does not comply with the general conditions of use.

10 - Data Protection

For more information about the processing of your personal data, consult the Privacy Policy.

11 - Contact information

If you need to contact our Customer Service, you can do so through any of the following methods:

Online: through the "Contact" link located in the footer of our website.
Email: contact@komoder.es
Phone: 663 851 214.Monday to Friday from 9:00 a.m. to 6:00 p.m.
Post office box: C/ Tuset núm. 21 bajos, 08006, Barcelona.

12 - Product availability

All product orders are subject to product availability. In this sense, if difficulties arise regarding the supply of products or if there are no items left in stock, we will inform you via email to offer you alternatives. If you do not wish to place an order for these substitute products, we will refund any amount you may have paid in the same way the purchase was made.

13 - Shipping

The items offered through this website are only available for purchase and shipping in Spanish territory FREE OF CHARGE, WITH SHIPPING POSSIBLE TO OTHER PARTS OF THE WORLD upon request of information with the company, where the cost will be assessed in a personalized way. of shipment in such cases.

14 - Refund

The refund will be managed upon request, since when you return a product or exercise your right of withdrawal, your refund and the way in which we carry it out may vary depending on the condition of the product, the time you have had it and the method. used to buy it.
To return an item you just have to send an email to contact@komoder.es, indicate the reason for the return and how we should proceed, once we receive the merchandise in our warehouse and after verifying that the merchandise is in perfect condition, we will proceed to refund the amount within a period of 30 days according to the payment method made. .

Shipping costs will only be refunded in case of incorrect shipment.

In the event of returning the product for other reasons, taking advantage of the Withdrawal Law, the costs of collecting the product will be borne by the customer, ALWAYS IN ACCORDANCE WITH THE RULES AND LEGISLATION IN FORCE IN RETURN AND WITHDRAWAL POLICY.
It is very important that you return the product in its original packaging. We will not accept products outside the original box.

In case of cancellation, taking into account the economic damage it entails for the company, shipping costs will not be refunded and collection costs will be borne by the customer.

15 - Purchasing/contracting process

In order to place orders, the user must be over 18 years of age. The order process involves the following steps:

Request a price by email or by phone, where the tab REQUEST A PRICE BY EMAIL OR CALL NOW AT 663 851 214 appears on each product;
SILLONES KOMODER will contact you to offer you the price of the product;
You will receive by email or in the same call the payment instructions and guarantees and characteristics that you can read in these conditions of sale;
Select payment method, where we will make the payment methods we have available to you by telephone and via email;
Select the delivery options;
Make the payment.

After shipping your order, we will send you an email confirming receipt of your order. Payment will be made effective at the same time.
If you pay using a credit card, you will receive an email reflecting the payment status.
As soon as the products are shipped, you will receive a notification (the "shipping notification email"). All orders are subject to product availability at the time of shipment.
We reserve the right to cancel your order for any reason.

16 - Contract term

Each contracted Service will have the legally established duration, being at least the duration of the warranty of the products offered. Once the minimum period of permanence or, where applicable, the duration indicated in the Specific Contract Conditions has ended, this Contract will be understood to be automatically and tacitly extended for successive periods equivalent to the billing period for the service, unless the contract is terminated, which It may be done at any time through the means of communication published in this document.

17 - Delivery

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website according to the shipping method. selected and, in any case, within a maximum period of 12 days from the date of the Order Confirmation.
The order will be delivered according to the form chosen by the courier company that the company deems correct for it, and may change at any time, in any case, it will be informed uniquely and personally in each shipment of the company that manages it, number shipping reference and contact information.
In the same way, we indicate the mandatory need to analyze the order before signing for correct delivery. Once the delivery has been signed, the transport company is not responsible for any damage to the product caused by poor handling, so we clearly indicate that Check the condition of the product before signing “delivered”.

18 - Price and payment

The prices on the website include VAT (21%), as well as shipping costs, which will be added to the total amount due as set forth in these conditions of sale, with orders being free for Spain, and this condition may be changed at any time. moment without prior notice. Regarding shipping, prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order.

19 - Value Added Tax and billing

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice in electronic format, sent to the sales contact email.

20 - Payment Methods

The payment methods we accept are by bank transfer, payment by card and by financing with Cetelem, where the characteristics of the financing and the financial agreement contract are made available to users at the time of payment method information.

21 - Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify SILLONES KOMODER, at the address, C/ Tuset núm. 21 Bajos, 08006 Barcelona by phone 634 223 497, writing to us by email contact@komoder.es or our contact form, your decision to withdraw from the contract through an unequivocal statement. You may use the form model THAT YOU DEEM APPROPRIATE, INDICATING THE GREATEST AMOUNT OF DATA POSSIBLE, obligatorily indicating the customer data, product, purchase date, contact information. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
If the product was purchased in store after testing, its return will not be accepted.
Likewise, due to health protection and hygiene reasons, the return of products in poor condition or in conditions that the legislation regulates as not optimal for withdrawal is not accepted.

22 - Warranty

In addition to your legal rights and the 14-day voluntary return guarantee, customers in the European Union (except the United Kingdom) will have a 3-year guarantee from the date of delivery of the product, for the repair or replacement of products purchased if they were defective or non-compliant with what was advertised. Likewise, we offer a 10-year after-sales warranty, ensuring availability of parts and service. You may request a refund or reduction in the price of the product when the repair or replacement of the product has not taken place within a reasonable time or without major inconvenience to you.

The guarantee will only apply to the initial purchaser of the product, excluding subsequent purchasers through resale, donation or transfer of the product.

23 - Cookies

For more information see our Cookies Policy.

24 - Customer Service

KOMODER.ES, in order to provide the necessary means to quickly and efficiently process complaints and/or claims from its customers, provides a Customer Service Service.
Said Customer Service Service has the obligation to attend to and resolve the complaints and/or claims presented within a maximum period of 48 HOURS counting from the presentation of the same in the Customer Service Service, in the email contact@komoder.es
In the event of disagreement with the result of the ruling or if more than two months have passed since the complaint and/or claim was presented to it, and, provided that the Customer Service channel has been exhausted, the claimant may go to TO THE CONSUMER OFFICES OR CONSUMER BODIES OF YOUR AUTONOMOUS COMMUNITY.
The contact information is as follows:
Phone: 663 851 214
Email: contact@komoder.es.

25 - Applicable law/disputes

These general conditions of use are subject to Spanish legislation. Any dispute that may arise between the parties regarding the interpretation or execution of these conditions will be the jurisdiction of the courts of Barcelona.